If you have searched for roll-off software in the last two years, Docket has probably followed you around the internet since. It is one of the two or three names every dumpster company hears, it has a slick demo, and it will not tell you the price until you get on a call.
This is a look at what Docket actually is, who owns it now, what the feature list means in a real yard, and what the independent evidence does and does not show. No affiliate link, no referral fee. Just the facts an owner needs before spending an hour on a sales call.
What Docket is, and who owns it
Docket is cloud software for dumpster rental, junk removal and trash route operations — dispatch, routing, container tracking, online ordering, billing. The product lives at yourdocket.com. Be careful searching, because several unrelated products share the name in legal and print software.
The ownership matters more than the marketing.
Docket USA was founded in 2019 in Dayton, Ohio by Brian Ingle and Dan Klimkowski. On May 1, 2023, ServiceCore acquired it, terms undisclosed. ServiceCore itself took a $54 million investment from Mainsail Partners in February 2022 and used the Docket acquisition to roughly double its addressable market. So the company selling you Docket also sells ServiceCore, and it is private-equity backed rather than a founder-run startup.
That is not a knock. It means stable engineering budgets and a real support org. It also means pricing, packaging and roadmap decisions are made with an investor's growth targets in mind, and the cheerful "built by haulers" story you hear on the call is now several corporate steps removed from the guys who wrote the first version.
What it actually does
The feature set is legitimately broad, and if you run mixed operations — roll-off plus front-load routes plus junk removal — it is one of the few products that handles all of it in one place instead of forcing two systems.
The pieces that matter day to day:
- Dispatch and routing. Drag-and-drop dispatch with map view. The 2025 addition is IronRouteAI, which recommends routes and driver assignment automatically. It sits in the top tier only.
- Driver app. iOS and Android, works offline, one-tap stop completion, photos, weight and material capture at the dump. Offline is the feature that matters in practice, because half the transfer stations in this country sit in a dead zone.
- Asset tracking. Every can on a map, with drivers confirming placement by scanning a QR code or entering a PIN at drop-off. Container drift is the quiet profit leak in this business, and this is the honest reason to buy software at all.
- Customer portal. Customers sign terms, order, pay, request an early pickup or an extension, and pull their own weight tickets. Anything the customer does themselves is a call your office does not take.
- Online ordering with real availability from your inventory, so the booking cannot promise a can you do not have.
- Billing tied to service, automated invoices, saved cards for overages, and a Weight Ticket AI feature launched in late 2025 that reads the ticket image instead of making somebody type it.
- Reporting by driver, asset, sales and dumpster aging. Aging is the report most owners have never seen and immediately act on.
Integrations are QuickBooks, Samsara and Verizon Connect for GPS, and a direct feed from Dumpsters.com if you take broker orders. There is no published public API, so plan around what exists rather than what you might build.
The price question
Docket publishes three tier names — GROW, PRO and PRO PLUS — and no dollar figures. The pricing page says to book a demo.
What is published is the part that quietly costs the most: card payments at 2.8% plus 30 cents, and ACH at 1% per transaction.
Run that against your own book. A company doing $60,000 a month with 70% of it on cards is paying somewhere around $1,200 a month in processing alone. That is almost certainly larger than the subscription, and it is the number to negotiate hardest on. Ask directly whether you can bring your own processor and what that does to the subscription price.
Third-party listings disagree wildly on subscription cost — one directory lists a $55 monthly starting point, another says custom per-truck rates with no trial. A competitor's comparison page claims Docket runs $500 or more a month with $250 per driver on top. That is a competitor's estimate, not a Docket number, and you should not treat it as one. Get the quote in writing, with the processing terms on the same page.
What the independent record shows
Here is the part most software roundups will not tell you: there is almost no independent review data on Docket at all.
Capterra shows a 3.0 rating from exactly two reviews. One is a five-star review from February 2022 praising fast, friendly support. The other is a one-star review from March 2026 from a construction-company owner, which says the layout is easy to follow and day-to-day logistics are decent, but that support is poor and the app has glitched, most recently losing stored credit card information.
That is the entire public record. There is no G2 listing and no Trustpilot page. Docket's own site cites a 4.9 rating across 84 Google reviews, which is a vendor-reported figure.
Two reviews is not a sample. It is an anecdote with a star rating attached. Do not buy or reject this product based on it, and be equally skeptical of any article that tells you Docket is "rated 3 out of 5" as though that means something.
What you should do instead is ask for three reference customers who run your size of operation in your kind of market, and call them. Ask specifically about support response time and about anything that touches stored payment data, because those are the two things the one recent negative review named.
Where Docket fits, and where it does not
Honest placement, based on the feature set and how the company positions itself:
Docket makes sense if you run more than about eight trucks, or you run roll-off alongside front-load or residential routes, or routing is genuinely your bottleneck rather than billing. AI routing is only worth paying for when you have enough stops per day for the math to matter.
Docket probably does not make sense if you are an owner-operator with one truck and fifteen cans. You will pay for dispatch sophistication you do not need, and the gated pricing means you cannot even check without a sales call. At that size, published-price products — including Dumpster Rental Systems at $79.95 to $279.95 a month, Bin Boss around $99, or Roll-Off Amigo's free tier — let you start without a negotiation.
Docket also does not fit if you need an open API to plug into something you have already built, or if you want to keep your existing merchant processor and the answer on the call is no.
Questions to ask on the demo
Write these down and make them answer each one on the record:
- What is the monthly subscription for my truck and container count, in writing, and what does it do at renewal?
- Can I use my own payment processor? If not, what are the effective all-in rates for cards and ACH at my volume?
- Is there a contract term, and what happens to my data if I leave? Can I export customers, jobs and invoice history in a usable format?
- Which tier includes routing, and what specifically does IronRouteAI do that the standard dispatch board does not?
- Does the QuickBooks sync run both directions, or only out of Docket?
- What is the implementation timeline, who does the data migration, and what does it cost?
- Give me three references at my size, in my region, who have been live more than a year.
Any vendor that will not answer numbers one through three plainly is telling you something.
The bigger picture on hauling software
Docket is one option in a category that has consolidated fast. ServiceCore, its parent, still sells its own dumpster module. CurbWaste, Hauler Hero, Basestation, Box Tracker, iCans, Starlight, Trash Flow and Dump Truck Dispatcher all chase parts of the same market, and enterprise systems like AMCS and Routeware start where most of this audience stops.
Two structural things worth knowing before you shop:
Most vendors gate pricing, and the ones that publish are the cheaper ones. That is not a coincidence, and it is not automatically bad — but it does mean comparison shopping in this category takes calls rather than tabs.
Vendor comparison pages dominate the search results. Docket publishes pages attacking DRS. DRS publishes pages attacking Docket. Both rank above neutral coverage, and both are marketing. When one vendor tells you the other charges $500 a month, treat that as an advertisement, not as research.
The honest test for any of them is the same. Does it tell you where every can is, does it bill without your office chasing paper, and does your driver actually use it in the rain with cold hands? Everything else is a feature list.
Before you spend money on software at all
One reordering suggestion, because it comes up constantly. Software does not create demand. If the phone is not ringing enough, a dispatch board will not fix that, and a $300 monthly subscription will not either.
Get the demand right first — a Google Business Profile with the correct category, a site that ranks in the cities you actually serve, listings where customers compare haulers by ZIP, and a phone that gets answered before 7 a.m. Then buy the software to handle the volume. Doing it in the other order is how owners end up with a beautifully organized calendar and nothing in it.
If you want the demand side covered, our city guides for dumpster rental leads walk through what actually works market by market, and you can list your company where homeowners are already searching by ZIP.
Get found by the people renting dumpsters
List your company on Local Dumpster Rental and take quote requests from the ZIP codes you already serve. Free to list, and the customer calls you directly.